Mail returns, replacements, and refunds
Defective and non-defective products may be returned, and we accept eligible exchange requests. Begin the request within 30 days after delivery. All returned products must be new. A non-defective item must remain unused, in its original condition, and include its original packaging, labels, and accessories.
Approved returns are sent by mail using the free prepaid label included inside the package. No restocking fee applies. Before sending a return, obtain approval by writing to weyemulojuh982@gmail.com; we then share the return instructions. A replacement is subject to available stock.
Send the order number, checkout email, and the requested outcome. For a faulty, damaged, incomplete, incorrect, or materially different product, include clear product and package photos or video. Once approved, we process and initiate the refund to the original payment method within 10 days. Bank posting time is separate, and mandatory consumer protections remain in place.